Frequently Asked Questions
Everything you need to know about your next jewelry investment.
How long will it take to receive my order?
In-stock items typically ship within 1-3 business days. For custom or 'made to order' pieces, please allow 4-6 weeks for production before your item is dispatched via insured overnight shipping.
What is your return policy?
We accept returns on unworn, non-customized items within 7 days of delivery for a full refund or exchange. Please note that custom designs, engraved pieces, and items marked as final sale are not eligible for return.
Do you offer international shipping?
Yes, we ship worldwide via FedEx International Priority. Please be aware that international customers are responsible for all duties, taxes, and customs fees imposed by their respective countries.
Can I customize a piece of jewelry?
Absolutely. Personalization is at the heart of what we do. You can work with our design team to customize existing styles or create a bespoke piece from scratch by contacting our concierge service.
Are your diamonds ethically sourced?
We are committed to ethical sourcing. All of our diamonds are conflict-free and compliant with the Kimberley Process, ensuring that every stone is sourced from suppliers who share our values regarding human rights and environmental impact.
How do I find my ring size?
To ensure a perfect fit, we recommend visiting a local jeweler to be sized or ordering a complimentary ring sizer through our website before placing your order for a permanent piece.